Visitor guide

Create a new account

From the top of any page press “Create account”. Enter your first and last name, e-mail and a strong password, choose the e-mail language (Arabic or English), accept the terms and press “Create account”.

A verification e-mail arrives within minutes. Open it and press “Verify e-mail”. The link is valid for 24 hours.

• The password needs at least 10 characters mixing character types, and must not be a common password or equal to the e-mail.
• You cannot register for events before the e-mail is verified.

Tip:No e-mail? Check the spam folder or use “Resend” on the “Check your e-mail” page. If you mistyped the address, contact the event organizer so the platform administrator can correct it.

Sign in and reset your password

Press “Sign in” and enter your e-mail and password. You land in the visitor portal.

Forgot it? Press “Forgot password” and you receive a reset link valid for one hour.

Note:After 5 wrong attempts the account is locked for 15 minutes for protection.

Browse events

The home page shows events “Happening now” and “Upcoming”. Press “Browse events” for the full catalog with search and filters by type (exhibition, conference, forum), format (hybrid or virtual only), country and date.

Open any card to see the event page: description, dates, physical venue if any, participating exhibitors and the registration button.

The registration form

On the event page press “Register now”. Your basic data is pre-filled from your account; complete mobile in international format (+9665…), job title, company, country and city, and interests (up to 10).

The organizer may ask for consent to share your contact data with exhibitors you interact with — you can revoke it later on the “Privacy” page.

• Automatic approval: you are approved immediately and the badge is issued.
• Manual approval: the registration stays “Pending” until the organizer reviews it; you get a notification and e-mail when it is approved or rejected.
• You can cancel your registration from its page any time before the event ends.

Your digital badge (QR)

Once approved open “Dashboard” → your registration → “Badge”. It shows your name, the event and a unique QR code. Download it as an image or show it from your phone.

At hybrid events the organizer's staff scans the code at the physical entrance. The badge is revoked automatically if the registration is cancelled.

Entering and moving around

From “Dashboard” → “Live now” press “Enter expo”. The 3D hall loads and you start at the entrance.

On a computer: move with the arrow keys or W A S D, hold Shift to run, drag with the mouse to look around, or click the floor to walk there. On a phone: use the joystick to move, drag to look, tap the floor or a booth.

• Minimap: your position and the booths — click a booth to go there.
• Search: find an exhibitor or product and jump to its booth.
• List / 2D view: a fast alternative for weak devices or if you prefer lists.
• “Return to entrance” and “Overview” to reset the camera.

Tip:The platform uses WebGPU in modern browsers and falls back to WebGL2 automatically. If your device is slow, lower the quality in “Settings” or use the 2D view.

Visiting a booth

Walk up to a booth or click it to open the booth panel. Tabs: “About” (description, logo, website), “Products”, “Media” (images and video), “Brochures” (PDF downloads) and “Team” (available representatives).

Press the star to add the booth to “Favorites” and come back later. Each booth shows the representatives' availability (available, busy, offline).

Live chat

In the booth panel press “Start chat” and type your question. Answers arrive instantly when a representative is online; otherwise your message is kept and answered later.

All conversations are in “Conversations” in the visitor portal, with a notification for each new reply.

Request and join a video meeting

Press “Request meeting”, enter a topic and an optional note, then “Request meeting”. If every representative is busy you join the queue and see your position. A request is valid for 15 minutes; you can hold up to 3 active requests.

When a representative accepts you get a notification and a “Join meeting” button. Before joining a device check shows the camera preview, a microphone meter and device selects. Allow the browser to use the camera and microphone when asked.

In the meeting: mute/unmute, camera on/off, choose devices and speaker from the settings button, and watch the representative's screen share. “Leave” exits with the option to rejoin; “End meeting” closes it for both.

Tip:If the browser does not ask or shows “Microphone unavailable”, click the lock icon next to the address, allow camera and microphone, then reload the page.

“Contact me” when nobody is available

If no representative is available press “Contact me” and leave a short message; the exhibitor's team receives it and follows up after the event.

Dashboard and the other pages

“Dashboard” lists your registrations in tabs: Live now, Upcoming, Past — with each status and the badge / enter-expo buttons.

• Profile: name, mobile, e-mail language and password change.
• Favorites: booths you saved, with a direct jump during the event.
• Conversations and Meetings: the full history with each request's status.
• Privacy: data-sharing consents with exhibitors, and revoking them.
• Notifications: every alert (registration approved, meeting accepted, replies…).